Frequently Asked Questions

Events can be created in under 30 seconds! Just provide a name, date, and privacy setting. QR codes and sharing links are generated instantly, so you can start collecting photos and videos right away.

No! Participants can join events and upload content as guests using just their name and email. Creating an account is optional and provides additional features like personal galleries and upload history.

Captuvics works on all modern devices including iOS and Android phones, tablets, and desktop computers. We have native apps for mobile devices and a responsive web app that works in any browser.

Every event gets a unique QR code that participants can scan with their phone camera. This instantly takes them to the event page where they can start uploading photos and videos — no app download required!

We support all common photo formats (JPG, PNG, HEIC) and video formats (MP4, MOV, AVI). Files are automatically optimized for storage and sharing while maintaining quality. Maximum file size varies by plan.

Yes! Bulk download is available on Basic, Pro, and Business plans. Free users can download individual files. All downloads maintain original quality and are organized in folders by contributor.

Absolutely! All uploads are synced in real-time across all devices. When someone uploads a photo or video, it immediately appears for all event participants, creating a live, collaborative experience.

Events can be set to Private (invitation only), Organization (for team members), or Public (anyone with link). You can also enable approval workflows where uploads need review before appearing to all participants.

The free plan supports up to 10 participants, 50 photos per user, 5 videos per user, and 1GB total storage. It includes basic sharing and QR code access but lacks advanced features like custom branding and bulk export.

Yes! You can upgrade at any time, and the changes take effect immediately. If you hit limits during an active event, upgrading will instantly unlock additional capacity for more participants and uploads.

Plans are billed monthly or annually (save 20% with annual billing). You can cancel anytime, and downgrades take effect at the end of your current billing period. No hidden fees or setup costs.

Yes! For large organizations with specific needs, we offer custom enterprise solutions with features like SSO integration, dedicated support, white-label options, and custom storage limits. Contact our sales team for details.

Upload issues are usually related to internet connectivity or file size. Try uploading fewer files at once, check your internet connection, or reduce file sizes. Our mobile apps include retry mechanisms for failed uploads.

Content is stored indefinitely on all paid plans. Free plan content is kept for 90 days after the last activity. You can export your content at any time, and we provide 30 days notice before any deletions.

Yes! All content is stored with enterprise-grade security including encryption at rest and in transit. We maintain multiple backups across geographically distributed data centers to ensure your memories are safe.

API access is available on Pro and Business plans. Our REST API allows you to integrate Captuvics with other tools, automate workflows, and build custom applications. Full documentation is available for developers.

Organizations (called "Spaces" in the UI) allow teams to collaborate on multiple events. Members can have different roles (Owner, Admin, Member) with varying permissions for event management and member invitations.

Yes! You can be a member of multiple organizations and easily switch between them. Each organization has its own events, members, and settings, keeping everything organized and separate.

Organization owners and admins can invite members via email, set roles and permissions, and manage access to events. Members can be removed or have their roles changed at any time through the organization settings.

Each organization has its own billing and plan. The organization owner manages the subscription and can assign billing to different team members. All organization events share the same plan limits and features.

Make sure you're using the correct email address that received the invitation. Check your spam folder for the invitation email. If you're still having trouble, ask the event organizer to resend the invitation.

This could be due to slow internet, large file sizes, or approval workflows. Check your upload progress, ensure you have a stable connection, and contact the event organizer if uploads require approval.

Try updating to the latest version from your app store. Clear the app cache or restart the app. For persistent issues, uninstall and reinstall the app. Contact support if problems continue.

Use the "Forgot Password" link on the sign-in page to reset your password. Check your email for the reset link. If you signed up with Google or Apple, use those options to sign in instead of a password.